Terms & Conditions of Promotions

By creating an account or using Hotel Response, you agree to the following Terms & Conditions. If you do not agree, you must not use the platform or services.

1. Services Provided

Hotel Response is a SaaS platform that provides hotels with access to sales automation, AI voice/chat agents, CRM workflows, and related marketing technology. Our platform is built on and integrated with third-party software (including, but not limited to, Go High Level) and is delivered under a white-label arrangement.

2. Account License

When you subscribe, Hotel Response grants you a limited, non-exclusive, non-transferable license to access and use the platform and accompanying materials strictly for your hotel’s or organization’s internal business purposes.

You may:

- Access the software via your sub-account.

- Edit workflow variables or settings to customize for your business.

- Use the platform to manage leads, clients, and sales campaigns.

You may not:

- Resell, sublicense, or share your login with outside parties.

- Create derivative versions of Hotel Response intellectual property for distribution.

- Circumvent subscription limits, API restrictions, or attempt to reverse engineer the platform.

3. Proprietary Materials & Intellectual Property

All software, workflows, automations, AI voice/chat agent scripts, prompt engineering, custom fields, pipeline structures, snapshots, training content, and related configuration provided at account setup or during onboarding (collectively, “Hotel Response Materials”) are the proprietary property of Hotel Response LLC.

You receive a license to use these Hotel Response Materials only within your paid account(s).

-✅ You may customize workflows, automations, and prompts internally.

-❌ You may not copy, share, sublicense, sell, or otherwise distribute Hotel Response Materials to third parties, including other hotels, agencies, or GHL users.

-❌ Exporting Hotel Response snapshots or workflows for reuse outside your account without permission is strictly prohibited.

Hotel Response reserves all intellectual property rights not expressly granted in this Agreement. Unauthorized use may result in suspension, termination, or legal enforcement.

4. Payments, Billing & Non-Payment

- Subscription Billing: Hotel Response is billed on a recurring subscription basis (monthly or annually), starting when your trial ends (if applicable). Your plan renews automatically until canceled.

- Payment Method: You authorize Hotel Response (via Stripe) to automatically charge the payment method on file at the start of each billing cycle.

- Failed Payments: If a payment fails, we will notify you by email and automatically retry the charge.

- Grace Period: Accounts with failed payments may receive a short grace period (up to 7 days) to update billing details.

- Suspension: If payment is not received after retries and the grace period, your account may be suspended, and access to workflows, AI agents, and other Hotel Response features will be paused.

- Data Retention: We will retain your data for up to 30 days after suspension. If payment is not resolved within this period, Hotel Response may permanently deactivate your account and delete or anonymize data.

- Reactivation: You may restore access by bringing your account current; however, reactivation may require payment of all past-due amounts and re-setup fees if applicable.

- Currency & Taxes: All charges are in USD unless otherwise noted. You are responsible for any applicable taxes or fees imposed by law.

5. Refunds & Cancellations

Please see our Refund & Cancellation Policy (linked in the site footer) for full details. In summary:

- Free trials may be canceled anytime before billing begins.

- Monthly plans are refundable only within the first 30 days.

- Annual plans include a 30-day money-back guarantee; after that, fees are non-refundable but may convert to account credit.

- Coaching/mastermind programs are refundable only if unused within 30 days.

6. Use of Third-Party Software

Hotel Response operates within the Go High Level ecosystem and may connect to other third-party platforms (e.g., Twilio, Mailgun, Stripe, Zapier). By using our service, you also agree to those providers’ terms and policies. We are not liable for outages, rate changes, or limitations imposed by those providers.

7. Data Ownership & Privacy

- You retain ownership of your hotel’s contact and client data.

- You grant Hotel Response permission to process that data for the purpose of delivering the service.

- Data is stored and secured in accordance with our Privacy Policy.

- Upon cancellation, you may export your data. We retain records up to 90 days for audit purposes, then delete or anonymize them.

8. Confidentiality

We respect your confidential hotel data, RFP information, and client leads. In turn, you agree to maintain the confidentiality of Hotel Response Materials (workflows, scripts, prompts) and not share them outside your licensed use.

9. Availability & Support

- We strive for high uptime and performance but do not guarantee uninterrupted access.

- Support is available Mon–Fri, 9am–6pm ET.

- Scheduled maintenance and third-party outages may affect service.

10. Disclaimers

Hotel Response is provided “as is” and “as available.” We do not guarantee specific revenue results, conversions, or outcomes. Results vary by hotel, market, and execution.

11. Limitation of Liability

To the maximum extent permitted by law:

- Hotel Response is not liable for indirect, incidental, or consequential damages.

- Our total liability in any 12-month period will not exceed the total fees paid by you to Hotel Response during that period.

12. Termination

Hotel Response may suspend or terminate your account for:

- Non-payment.

- Violation of these Terms.

- Unauthorized distribution of Hotel Response Materials.

13. Governing Law

These Terms are governed by the laws of the State of Georgia, USA. Any disputes will be handled in the courts of Fulton County, GA.

14. Changes to These Terms

Hotel Response may update these Terms from time to time. Updates will be posted on our website with a revised effective date. Continued use after updates constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at:
📧 [email protected]
📞 1-404-800-7036
📍113 S. Perry Street, Suite 206 #12914, Lawrenceville, Georgia 30046, United States