Privacy Policy

Hotel Response LLC – Website Privacy Policy & Messaging Compliance

Effective Date: July 25, 2025

1. Introduction

Hotel Response LLC ('we', 'our', or 'us') is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, GDPR (for EU users), and A2P 10DLC messaging standards. This policy applies to all visitors and users of our website and our services.

2. Jurisdiction

This website is operated in the state of Georgia, United States, and is governed by the laws of the State of Georgia. However, we extend the principles of data protection to users globally and strive to meet the requirements of international privacy standards such as GDPR.

3. Information We Collect

We collect data through:

- Web forms (contact, demo, downloads)

- Business prospecting lists (public and commercial sources)

- Ad platforms (LinkedIn, Google, Meta, etc.)

- Analytics tools (cookies, tracking pixels)

 This may include name, email, phone number, job title, hotel or company affiliation, IP address, browser/device data, and interactions with our site.

4. Use of Information

Your information is used to:

- Respond to inquiries

- Deliver requested resources

- Perform sales outreach (email, phone, SMS)

- Serve relevant advertisements

- Comply with legal obligations

5. Advertising & Outreach

We advertise our services through platforms such as LinkedIn, Facebook, Google Ads, and other sites, in accordance with each platform's terms. We may contact industry-relevant professionals through purchased lists or publicly available business data using compliant cold email and phone outreach.

6. TCPA & A2P 10DLC SMS Compliance

We follow TCPA and A2P 10DLC guidelines for all SMS communications:

- Consent is obtained via form opt-in, verbal agreement, or compliant inbound inquiry

- Messages include sender identity, purpose, and opt-out instructions (e.g., 'Reply STOP to unsubscribe')

- We do not send SHAFT content or spam

- Users can opt out at any time, and we honor opt-outs immediately

- Message frequency is disclosed, typically 1–4 per month

- Consent records, message logs, and opt-outs are maintained securely

- We do not sell or share SMS data with third parties

7. Cookies and Tracking

Our website uses cookies and third-party tools to understand visitor behavior, improve user experience, and support marketing analytics. Users may disable cookies via browser settings.

8. Your Rights

Depending on your jurisdiction, you may:

- Access your data

- Request corrections

- Request deletion

- Object to processing

- Withdraw consent for marketing communication

To exercise these rights, contact us at [email protected].

9. Data Security and Retention

We secure data with SSL encryption, access controls, and compliant storage systems. Personal data is retained only as long as necessary to fulfill service purposes or comply with applicable laws.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the updated effective date.

12. Contact Information

Hotel Response LLC

113 S. Perry Street, Suite 206 #12914

Lawrenceville, GA 30046

Email: [email protected]

Phone: 1-404-800-7036